We understand that sometimes you need to cancel your tour.
Please notify us as soon as possible by email firstname.lastname@example.org and receive our confirmation.
We will proceed with the refund using where possible the original payment method. Small transaction fees, bank fees, wire transfer commissions and exchange rate fees may be not refunded by banks and payment systems.
For any cancellation, the following fees will be deducted from the refund:
- Cancellation 30 to 15 days prior to the Tour start date: 30% of the overall Tour fee
- Cancellation 14 to 8 days prior to the Tour start date: 50% of the overall Tour fee
- Cancellation 7 days prior to the Tour start date: no refund
- No show – no refund
If you are more than 15 minutes late to the agreed time and place of meeting, a portion of the Tour may be cancelled without refund since all winery visits are by appointment only.
No refund will be included in the case of a boat not arriving at time and place for a shore excursion. All shore excursions departing from Bordeaux must specify local port of call: “Bordeaux city port of call” or “Bassens port of call“ or “Le Verdon port of call”.
Please note that no insurance for cancellation or assistance is included in the prices mentioned for both private tours or shore excursions.