Policies

General terms and conditions

Atlas Bordeaux hereinafter referred to as “Atlas”, provides private day/multi-day trips and/or Tour organization services where Tours are provided by other tour operators ("Operator"). These Terms and Conditions apply to tours provided by the Atlas, hereinafter referred to as “Tour”. In these Terms and Conditions, the clients of Atlas including all members of the clients' group travelling together are hereinafter referred to as “Guest”. It is each individual traveler’s responsibility to read and understand the Atlas' terms and conditions. Completion and submission of Atlas' online booking or credit card tour deposit/payment by Guest constitutes Guest acknowledgement, acceptance and agreement of the these Terms and Conditions. All monies are paid in Euros. Atlas reserves the right to change its travel policies without notice. Where it is an Operator selected by Atlas providing the Tour, separate Terms and Conditions may be put forward by the Operator and provided to the Guest.CANCELLATION OR SUBSTITUTION BY ATLAS OR OPERATOR Atlas or Operator may in its’ sole discretion substitute a service stated in a Tour itinerary for any service of similar quality without notice. In case of Tour cancellation, Atlas or Operator shall attempt to notify Guest of the cancellation of a Tour for which Guest has paid a Tour deposit or a Tour fee as soon as possible after Atlas' or Operator's final decision to cancel such Tour. If a Tour is cancelled, Atlas' or Operator's liability is limited to a full refund of affected Guest’s Tour deposits and Tour fees, and Atlas will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances. Atlas and Operator are not responsible for any loss incurred on account of non-refundable or non-transferable air tickets.Itineraries are subject to change. Due to circumstances beyond their control, Atlas or Operator may make partial changes to the stated Tour itinerary. Every effort is made to keep changes to a minimum, and its high quality is always maintained. If Guest encounters any problem during the delivery of a Tour, Guest is requested and responsible to bring the problem to the guide’s attention immediately in order to give a guide a chance to correct the problem. Uncompleted or unused portions of any tour itinerary are not cause for complaint or refund. If for reasons beyond Atlas' or Operator's control, a Tour in progress must be interrupted or cancelled, Atlas' will in good faith refund a portion of the Tour fees depending on Atlas' or Operator's actual costs incurred compared to the Tour as originally contemplated.PRICES/FEES Prices are subject to change without notice. Once Atlas receives Guest’s completed Credit Card booking form and Tour deposit payment, Guest’s Tour price is guaranteed and the Tour price will NOT increase. Atlas reserves the right to charge an administrative fee to process Tour balance payments made by credit card or wire transfer. Promotions are valid per Tour only during the stated promotional dates, are applicable towards one Tour, and are subject to change without notice.RESPONSIBILITY Atlas expressly limits its’ performance to the delivery of a Tour with accompanying food (when applicable), and ground transportation from site to site where transportation is provided by Atlas.Atlas and Operator will not be responsible for any direct or indirect consequential damages or injury that may result from a Tour. The Guest is completely responsible for all actions, and agrees to hold harmless Atlas and Operator for any accident, damages or injury. Atlas and Operator are not responsible for Acts of God or acts of war/terrorism, and Guest agrees to hold Atlas and Operator and their agents harmless for any incident or injury resulting from the same, or as a result of any force majeure.WhereAtlas organizes a Tour provided by an Operator, responsibility for the deliverance to the delivery of a Tour with accompanying food (when applicable), and ground transportation from site to site is on the Operator.Responsibilities of Guest include, but are not limited to the adherence of all local laws, respecting customs, culture, guides and local professionals, assessing abilities, respecting other Guests’ privacy, and following the suggestions and advice of Atlas and Tour guide during a Tour. Atlas and Operator reserve the right to decline, accept, or retain at any time, any Guest, as a participant of a Tour, if Atlas or Operator deems that Guest behavior is disruptive to the group or Tour, is inappropriate and offensive to the Group or interferes with the delivery of services of the Tour. Atlas and Operator reserve the right to remove any Guest from a Tour should Atlas or Operator determine that the Guest cannot meet the physical requirements of the Tour, as stated in the Tour itinerary, or is disruptive to the Tour time schedule, or is adversely affecting the overall group dynamics. In the event that a Guest is removed from a Tour, Atlas and Operator will not refund any monies to the Guest. Transportation costs to return home, airline penalties, and any other expenses will be the responsibility of the Guest. In the event that a Guest voluntarily chooses to leave a Tour, Atlas and Operator will not refund any monies to the Guest. Transportation costs to return home, airline penalties, and any other expenses will be the responsibility of the Guest. During a Tour, Guest participates in as many or as few activities of interest to Guest and at Guest’s discretion. No refunds for unused services, activities, excursions, workshops or portions of a Tour for any reason will be made to Guest.HEALTH By completing either an online booking form and by sending a deposit toward the Tour purchase, Guest certifies that he/she does not have any physical condition or disability that would create a hazard for him/her or other travelers, certifies that he/she is physically able to participate in the Tour and certifies that he/she is aware of all Tour walking and standing disclosures and requirements of the Tour.Guest takes full responsibility for their health during the Tour. Guest holds Atlas and Operator harmless for any health consequences resulting from any Tour activities including tastings and meals, walking, entering partner winery facilities.Guest accepts full responsibility for any health consequences of consuming drinks and food during the Tour.INSURANCE Trip cancellation/interruption insurance is highly recommended, but not required to participate in a Tour. Trip cancellation/interruption insurance will protect Guest should he or she need to cancel for certain necessary reasons such as illness, unemployment, death, and provides Guest refunds for air and Tour.Guest will have their own health and accident insurance and will claim any accidents occurred during or as a result of the Tour to it.Additional insurance for baggage is also strongly recommended and available through most major travel insurance providers.Atlas and Operator are not responsible for additional expenses that may occur, as a result of Guest not purchasing own travel and health and accident insurance.USE OF GUEST IMAGES/FEEDBACK In Atlas' Promotional Materials: Photographs and video taken by Atlas' Tour leaders and Operator representatives during a Tour are the property of Atlas, and may be used in promotional materials. Feedback, both verbal and/or written, provided by Guest to Atlas about a Tour is also the property of Atlas, and may be used in promotional materials, including Atlas' website.RESERVATIONS They are accepted by Atlas or Operator upon receipt of a deposit as determined by the Atlas or Operator. The remaining balance of the Tour is due no later than 30 days prior to the Tour departure date. Reservations made within 30 days of Tour departure date are subject to full payment. If Atlas or Operator do not receive balance payment of Tour from Guest by the designated due date, Atlas or Operator reserve the right to cancel Guest reservation.CLIENT CANCELLATION & REFUND POLICY Atlas strictly adheres to its cancellation policy and will make no exceptions to the policy. If Guest chooses to cancel his or her reservation, Atlas must receive written notice of said cancellation in writing via e-mail info@atlasbordeaux.com (with confirmation of receipt from Atlas, and Guest shall be subject to the following cancellation policy:Booking fee/Tour deposit is not refundable if the Guest has been provided with the full Tour itinerary. Booking fee/Tour deposit is refundable at 50% if the Guest has not been provided with the full Tour itinerary.The balance of the Tour fee is payable 30 days before the Tour date.For any cancellation, the following fees will be deducted from the refund:More than 15 days prior to Tour departure - full Booking fee 14 to 8 days prior to Tour departure - 30% of the overall Tour Fee 7 days prior to Tour departure - 70% of the overall Tour Fee 2 days prior to Tour departure - no refund no show - no refundIf Guest is more than 15 minutes late to the agreed time and place, a portion of the Tour may be cancelled without refund to the Guest.No refund will be included in the case of a boat not arriving at time and place for a Shore Excursion. All shore excursions departing from Bordeaux must specify local port of call: “Bordeaux city port of call” or “Bassens port of call“ or “Le Verdon port of call”.Atlas and Operator will not be held responsible if the wrong port of call has been notified during reservation. No insurance for cancellation or assistance is included in the prices mentioned for both private tours or shore excursions.OTHER Atlas and Operator reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behavior is considered to pose a threat to the chauffeur, the vehicle or the other passenger(s).Customers who soil the interior of a vehicle are liable to an on the spot fine of 50 euro.Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the vehicles, and will be held responsible for any damage caused by the aforementioned minors. Legal drinking age in France is 18 years old and therefore parents or minders will be responsible for minors during the wine tours as to alcohol consumption.Any damage caused to a vehicle by Guest must be paid for immediately. If payment cannot, or will not be made then Atlas and Operator will be forced to take legal action against the customer(s) in question. Guests are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles. Smoking is not permitted in vehicles.ACCEPTANCE OF TERMS AND CONDITIONS Acceptance of the initial services to be provided on the Tour shall constitute an acceptance by the Guest of these Terms and Conditions. Guest understands that this is a legally binding and enforceable contract. By paying the deposit to Atlas or to Operator, the depositor, also known and referred to herein as Guest, therefore agrees to be bound by these General Terms and Conditions.Guest purchasing the Tour through an agent is bound by these Terms and Conditions.Where it is an Operator selected by Atlas providing the Tour, separate Terms and Conditions may be put forward and will be provided to the Guest.All persons in the Guest's party participating in Tour will be deemed to have accepted these Terms and Conditions.