Privacy Policy
1. INTRODUCTION
This Privacy Policy explains how All Wine Tours Unipessoal LDA collects, uses, and protects your personal data when you visit our websites, make a booking, or otherwise interact with us.
We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the EU General Data Protection Regulation (GDPR) and applicable Portuguese data protection laws.
2. WHO WE ARE
All Wine Tours Unipessoal LDA
Travel agency registered in Portugal
Licence: RNAVT 12765
Email: info@atlasbordeaux.com
Website: https://atlasbordeaux.com
All Wine Tours Unipessoal LDA is the data controller responsible for processing your personal data.
3. PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:
Identification and contact details: full name, phone number, email address, postal address, and nationality.
Booking information: travel dates, itinerary details, accommodation and transport preferences, dietary requirements, and special requests.
Payment details: billing information, payment method (handled through secure third-party processors).
Communication history: emails, messages, or phone call notes related to your booking or inquiries.
Technical information: IP address, browser type, device type, and cookies (see Section 10).
We do not intentionally collect sensitive personal data (such as health information) unless voluntarily provided for the purpose of customizing your travel experience (e.g., allergies or accessibility needs).
4. HOW WE USE YOUR DATA
We process your personal data for the following purposes:
Booking and service delivery – to process your requests, prepare itineraries, confirm reservations, and communicate with you before and during your trip.
Customer service – to respond to inquiries, provide assistance, and manage any changes or cancellations.
Partner coordination – to share relevant details (such as your name, dietary needs, or contact info) with our trusted suppliers and partners (e.g., hotels, wineries, transport companies) who deliver parts of your tour.
Legal and administrative purposes – to comply with accounting, licensing, and consumer protection laws.
Marketing (with consent) – to send updates, newsletters, or special offers. You may unsubscribe at any time.
5. LEGAL BASIS FOR PROCESSING
We process your data only where permitted by law, based on one or more of the following legal grounds:
Contractual necessity: to fulfill our obligations when you book or request our services.
Legitimate interest: to improve our services and manage business operations.
Legal obligation: to comply with applicable laws and travel regulations.
Consent: for optional uses such as marketing communications.
6. SHARING YOUR DATA
We may share limited personal data with trusted third parties solely for the purposes described above:
Travel service providers such as hotels, wineries, restaurants, guides, and transport companies.
Payment processors (e.g., Stripe, PayPal, or your bank).
IT and website providers who assist in maintaining our online systems.
Public authorities, if required by law (e.g., tax or licensing authorities).
We require all third parties to respect the confidentiality and security of your data and to process it only in accordance with applicable data protection laws.
7. INTERNATIONAL TRANSFERS
While most of our partners are based in the European Economic Area (EEA), some may be located outside the EEA (for example, in Switzerland or the United Kingdom).
When this occurs, we ensure that appropriate safeguards (such as EU Standard Contractual Clauses) are in place to protect your data.
8. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes outlined above or as required by law (for example, tax or accounting regulations).
Typically:
Booking-related information is retained for up to 6 years after travel completion.
Marketing data is retained until you withdraw your consent.
9. YOUR RIGHTS
Under the GDPR, you have the following rights regarding your personal data:
Access – to request a copy of your data.
Rectification – to correct inaccuracies.
Erasure (“right to be forgotten”) – to request deletion of your data.
Restriction of processing – to limit how your data is used.
Data portability – to receive your data in a transferable format.
Objection – to object to processing for legitimate interest or direct marketing.
Withdraw consent – where processing is based on consent.
You may exercise these rights at any time by contacting us at [insert contact email].
If you believe your data has been mishandled, you may also lodge a complaint with the Portuguese Data Protection Authority (CNPD).
10. COOKIES AND TRACKING
Our websites use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services.
You can manage or disable cookies through your browser settings. For detailed information, please refer to our Cookie Policy (available on the website).
11. DATA SECURITY
We take appropriate technical and organizational measures to safeguard your personal data against loss, unauthorized access, disclosure, alteration, or destruction.
Your payment data is processed securely using encrypted connections (SSL/TLS).
12. AFFILIATE LINKS AND THIRD-PARTY WEBSITES
Atlas Bordeaux may include links to third-party or affiliate websites.
If you make a purchase or booking through those links, your data will be processed directly by the third party according to their privacy policy.
We are not responsible for how those external sites handle your information.
13. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect legal or operational changes.
The most recent version will always be available on our website and will include the “last updated” date.
14. CONTACT INFORMATION
For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact:
Atlas Bordeaux / All Wine Tours Unipessoal LDA
Email: info@atlasbordeaux.com
Website: https://atlasbordeaux.com